We've gathered answers to some of the questions customers ask most often. From choosing products and shades to shipping, orders, and returns, you'll find helpful information below.
Products & Beauty
How do I choose the right product?
Each product is designed for different beauty needs and preferences. Please read the product description, ingredients, available shades, and recommended uses before making your selection.
How do I find the right shade?
Choosing a shade can depend on your skin tone, undertone, and the type of finish you prefer. Product photos and shade descriptions can help guide your choice. Please keep in mind that colors may appear slightly different depending on your screen settings and lighting conditions.
Are your products suitable for everyday use?
Many beauty products are designed for convenient everyday application. However, individual preferences and skin needs can vary, so we recommend reviewing the product information and ingredients before use.
Are product images completely accurate?
We make every effort to display products and shades as accurately as possible. However, slight variations in color or appearance may occur due to lighting, photography, packaging updates, and different device displays.
How should I store my beauty products?
Keep products in a cool, dry place away from excessive heat and direct sunlight. Always close lids and caps properly after use to help maintain product quality.
Can I use a product after it has expired?
For the best experience and product performance, we recommend following the storage instructions and any usage guidance provided on the packaging.
Orders
How do I place an order?
Simply select your preferred products and options, add them to your cart, and proceed to checkout. Review your order details carefully before completing your purchase.
Can I change my order after placing it?
Orders may begin processing shortly after they are submitted. Because of this, changes to products, quantities, or shipping details may not always be possible once an order has been placed.
Can I cancel my order?
Cancellation requests are reviewed based on the current processing status of the order. Once an order has entered processing or shipment, cancellation may no longer be available.
How can I check my order status?
Order updates are provided as your purchase moves through the processing and shipping stages. Tracking information may become available after the order has been dispatched.
Why haven't I received my order confirmation?
Please check your spam, junk, or promotions folder. You may also want to confirm that the email address entered during checkout was correct.
Payment
Which payment methods can I use?
Available payment options are displayed during checkout. The methods offered may vary depending on your location and checkout settings.
When will I be charged?
Your payment is generally authorized or processed when you complete your order, subject to your selected payment method and provider.
Is my payment information secure?
Payments are processed through secure checkout systems designed to protect transaction information.
Shipping
Where do you ship?
Shipping availability depends on the destination and the products in your order. Available delivery options will be shown during checkout.
When will my order be shipped?
Orders usually require processing before shipment. Processing times can vary depending on order volume, product availability, and other operational factors.
How long does delivery take?
Delivery times depend on the destination, shipping method, carrier, customs procedures, and other circumstances. Estimated delivery information may vary by location.
How much does shipping cost?
Shipping charges, if applicable, are calculated based on your delivery location and order details. The final shipping cost will be displayed during checkout.
Will I receive tracking information?
When tracking is available for your shipment, tracking details may be provided after the order has been dispatched.
My tracking shows delivered, but I cannot find my package. What should I do?
Please allow a short period in case the carrier completes delivery shortly after the status update. Check your delivery area, mailbox, reception area, household members, or neighbors where appropriate. You may also review the carrier's tracking details for additional information.
Can I change my shipping address?
Address changes may only be possible before the order enters processing or shipment. Please review your shipping information carefully before submitting your order.
Returns & Exchanges
Can I return my purchase?
Return eligibility depends on the type and condition of the product as well as the applicable return policy. Please review the relevant policy before submitting a return request.
Can I exchange a product for a different shade?
Exchange availability may depend on the product, stock availability, and the condition of the item. Some products may have restrictions on exchanges.
Are all products eligible for returns or exchanges?
No. Certain products, promotional items, special collections, sets, kits, or final-sale products may not be eligible for returns or exchanges.
Can I return part of a set or kit?
Products sold as a complete set or kit may need to be returned or exchanged as a complete unit. Individual items within a bundle may not always be eligible for separate returns.
What if I received a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please submit a support request with your order information and clear photos of the item and packaging when available.
Are shipping charges refundable?
Shipping fees may not be refundable unless otherwise required by the applicable return policy or consumer protection laws.
Product Care
How should I apply my makeup products?
Application methods can vary by product. For best results, follow the directions provided on the product page or packaging.
Can I share beauty products with others?
For hygiene reasons, we recommend avoiding sharing products that come into direct contact with the eyes, lips, or skin whenever possible.
What should I do if a product causes irritation?
Discontinue use if irritation or discomfort occurs. Review the product ingredients and seek appropriate professional advice if necessary.
Still Have Questions?
If you need additional information about products, shades, orders, shipping, or returns, please use the customer support options available through the store.